This Shipping Policy outlines the procedures, timeframes, and terms concerning the dispatch and delivery of physical goods purchased through www.zestysavor.com. These terms are established in accordance with relevant consumer protection frameworks in New Zealand and the European Union.
1. Order Processing and Dispatch Location
All orders are processed and dispatched directly from our operational facility located at 49 Pukutahi Drive, Te Anau 9600, New Zealand. Upon successful confirmation of a transaction, the standard processing and preparation timeframe is 1 to 2 business days. Dispatch operations are conducted during standard business hours (Monday to Friday, excluding New Zealand public holidays).
2. Shipping Destinations, Methods, and Timeframes
Our operational focus is exclusively on fulfilling orders for customers located within the European region. To facilitate reliable international transit, we coordinate with established global carriers, including DHL, FedEx, and UPS (utilising Priority services).
- Estimated Delivery Timeframe: 7 to 12 business days following the date of dispatch.
Delivery schedules are calculated based on standard carrier operations. Transit times may be subject to external variables, including international customs processing and regional logistics operations in the destination country.
3. Shipping Costs, Taxes, and Customs Duties
To provide a streamlined purchasing experience for our European clientele, all transactions are processed inclusive of standard shipping fees.
Furthermore, all physical goods are dispatched on a Delivered Duty Paid (DDP) basis. Applicable customs duties and import taxes required for entry into the European Union are managed and absorbed by REFILL COLLECTIVE LIMITED. Customers will not be subjected to additional administrative fees or tax collections by local customs authorities upon delivery.
4. Order Tracking and Status Notifications
Customers will receive automated email updates directed to the email address provided at checkout. These updates are triggered at critical logistical stages to maintain transparency throughout the transit process:
- Dispatch Confirmation: Issued when the parcel leaves our New Zealand facility, containing the relevant carrier information and tracking number.
- Logistics Checkpoints: Notifications upon the parcel’s arrival at key international processing centres.
- Local Dispatch: A final update when the parcel is transferred to the final-mile courier for delivery to the destination address.
5. Delayed, Lost, or Unresolved Shipments
We actively monitor the progress of outbound shipments. Should an order exceed the stated 7 to 12 business day transit timeframe, we will promptly initiate a formal investigation in coordination with the designated carrier.
Following the conclusion of the carrier’s factual investigation, REFILL COLLECTIVE LIMITED will provide a resolution based on the confirmed status of the parcel. Depending on the specific circumstances and the outcome of the carrier inquiry, resolutions will include either a full refund processed to the original payment method or the dispatch of a replacement shipment.
6. Purchaser Responsibilities
It is the responsibility of the purchaser to provide accurate and complete delivery details at the time of checkout. REFILL COLLECTIVE LIMITED holds no liability for delivery delays, misrouting, or failures resulting from incorrect, incomplete, or illegible address information submitted by the customer.
7. Corporate Contact Information
For formal inquiries regarding shipment status or logistics procedures, please direct communications to our administrative team:
- Company Name: REFILL COLLECTIVE LIMITED
- Trading Brand: zestysavor
- Registration Numbers: 9301626 / 9429052531354
- Operational Address: 49 Pukutahi Drive, Te Anau 9600, New Zealand
- Email Address: seasoning@zestysavor.com
- Telephone: +64 224536654
- Official Website: www.zestysavor.com